Appointed to represent consumers

Making sure services are safe and delivered to the highest standards

Making sure services are safe and delivered to the highest standards

Valerie Ferris
Georgia Johnson

Hauora Tairawhiti has named two new consumer representatives in Valerie Ferris and Georgina (Georgie) Johnson who will sit on the board’s Clinical Governance Group.

The group is made up of clinical leaders who plan, develop, implement and monitor clinical processes at the health board to make sure services are safe and delivered to the highest standards.

Valerie Ferris

An interest in seeing Tairawhiti people have access to good quality health services prompted Gordons Pharmacy manager Valerie Ferris to put up her hand to be a consumer voice on the Clinical Governance Group.

“I am really interested in how services are rolled out to meet the community’s needs,” she said.

“I think it is important to give the consumer a voice in decisions around services and I enjoy being an advocate for those that maybe wouldn’t otherwise be heard.

“I have two children at school in Gisborne and they are involved with different sports clubs so I have a wide network of people I meet through them and their activities.

“I also work in a pharmacy that provides services to the people living on the East Coast up to Te Araroa, to people living with mental health issues in the community and other people living in the local community.

“I provide a consumer perspective in discussions and decision making at Clinical Governance Meetings.”

“Through my networks and within my day-to-day work, I talk to people who are using health services.

“I encourage them to give me feedback on how it feels to use these services.

“It’s important to get a feel for what isn’t working before it turns into a complaint and what is working so success can be acknowledged and good services developed.

“I have recently completed a specialist technician qualification so I have a good knowledge of what quality and safety should look like in health services,” she said.

“I have an interest in looking at services and seeing what could be done better.

“Ensuring services meet standards, legal requirements and the needs of the consumers is important.

“I think it is important that people’s views are taken into consideration in the planning process.

“Questions about what people want and what would be useful must be asked.

“The other leaders on the committee are all committed to ensuring consumers receive the best possible services and are working together to make a difference.

“It is a privilege to be working with this committee that cares about all of the people in Tairawhiti receiving the best possible healthcare outcomes.

“I am learning a lot about the role and really hope to grow in this and make a difference.”

Mrs Ferris is interested in hearing from people who receive healthcare in Tairawhiti.

She can be contacted at Gordons Pharmacy or by email at tdhconsumervoice@gmail.com

Georgina (Georgie) Johnson

Listening to people’s views, ideas, suggestions and concerns is Georgina (Georgie) Johnson’s passion.

“I want to be useful and helpful,’’ she said.

“I have a degree in governance and business and I hope to put this to good use in this role.

“I will use the knowledge gained to influence policy, planning and decision-making processes that will have better health outcomes for Maori and non-Maori.

“I am an experienced consumer representative and will be encouraging and supporting effective consumer representation within Hauora Tairawhiti.

“That is the key to supporting quality services and better health outcomes.

“I want to be part of a robust service that the public can be confident meets or exceeds standards.

“In this role, looking for continuous improvement is key to making a difference.

“Let us look to the Hauora Tairawhiti WAKA values — Whakarangatira, Awhi, Kotahitanga, Aroha.

“I have a number of local and national networks to draw from, but it is more the local groups that I am interested in.

“These groups are involved with children, young adults, elderly, and disabled from all walks of life.”

Among the local groups she has worked with are Tangata Whenua Community Research Centre Governance, Tairawhiti District Health Community and Public Health, Health and Disability Multi Region Ethics Committee, CommunityNet Aotearoa, Community Sector Taskforce, National Association OSCAR (Out of School Care & Recreation), Tairawhiti REAP, Tokomaru Bay Community Group Charitable Trust, Alzheimer’s Tairawhiti/Gisborne and Gisborne Justice of Peace Association as Registrar.

“I believe being effective in putting forward consumers’ perspectives is empowering.

“I will be requesting feedback from consumers on ideas, suggestions and concerns regarding Hauora Tairawhiti services.

“I want to work with a dynamic, forward thinking and moving health system that sets the standard nationally and works towards an international standard.”

Mrs Johnson can be contacted at kokageorgie@gmail.com or 027 556 9034.

Hauora Tairawhiti has named two new consumer representatives in Valerie Ferris and Georgina (Georgie) Johnson who will sit on the board’s Clinical Governance Group.

The group is made up of clinical leaders who plan, develop, implement and monitor clinical processes at the health board to make sure services are safe and delivered to the highest standards.

Valerie Ferris

An interest in seeing Tairawhiti people have access to good quality health services prompted Gordons Pharmacy manager Valerie Ferris to put up her hand to be a consumer voice on the Clinical Governance Group.

“I am really interested in how services are rolled out to meet the community’s needs,” she said.

“I think it is important to give the consumer a voice in decisions around services and I enjoy being an advocate for those that maybe wouldn’t otherwise be heard.

“I have two children at school in Gisborne and they are involved with different sports clubs so I have a wide network of people I meet through them and their activities.

“I also work in a pharmacy that provides services to the people living on the East Coast up to Te Araroa, to people living with mental health issues in the community and other people living in the local community.

“I provide a consumer perspective in discussions and decision making at Clinical Governance Meetings.”

“Through my networks and within my day-to-day work, I talk to people who are using health services.

“I encourage them to give me feedback on how it feels to use these services.

“It’s important to get a feel for what isn’t working before it turns into a complaint and what is working so success can be acknowledged and good services developed.

“I have recently completed a specialist technician qualification so I have a good knowledge of what quality and safety should look like in health services,” she said.

“I have an interest in looking at services and seeing what could be done better.

“Ensuring services meet standards, legal requirements and the needs of the consumers is important.

“I think it is important that people’s views are taken into consideration in the planning process.

“Questions about what people want and what would be useful must be asked.

“The other leaders on the committee are all committed to ensuring consumers receive the best possible services and are working together to make a difference.

“It is a privilege to be working with this committee that cares about all of the people in Tairawhiti receiving the best possible healthcare outcomes.

“I am learning a lot about the role and really hope to grow in this and make a difference.”

Mrs Ferris is interested in hearing from people who receive healthcare in Tairawhiti.

She can be contacted at Gordons Pharmacy or by email at tdhconsumervoice@gmail.com

Georgina (Georgie) Johnson

Listening to people’s views, ideas, suggestions and concerns is Georgina (Georgie) Johnson’s passion.

“I want to be useful and helpful,’’ she said.

“I have a degree in governance and business and I hope to put this to good use in this role.

“I will use the knowledge gained to influence policy, planning and decision-making processes that will have better health outcomes for Maori and non-Maori.

“I am an experienced consumer representative and will be encouraging and supporting effective consumer representation within Hauora Tairawhiti.

“That is the key to supporting quality services and better health outcomes.

“I want to be part of a robust service that the public can be confident meets or exceeds standards.

“In this role, looking for continuous improvement is key to making a difference.

“Let us look to the Hauora Tairawhiti WAKA values — Whakarangatira, Awhi, Kotahitanga, Aroha.

“I have a number of local and national networks to draw from, but it is more the local groups that I am interested in.

“These groups are involved with children, young adults, elderly, and disabled from all walks of life.”

Among the local groups she has worked with are Tangata Whenua Community Research Centre Governance, Tairawhiti District Health Community and Public Health, Health and Disability Multi Region Ethics Committee, CommunityNet Aotearoa, Community Sector Taskforce, National Association OSCAR (Out of School Care & Recreation), Tairawhiti REAP, Tokomaru Bay Community Group Charitable Trust, Alzheimer’s Tairawhiti/Gisborne and Gisborne Justice of Peace Association as Registrar.

“I believe being effective in putting forward consumers’ perspectives is empowering.

“I will be requesting feedback from consumers on ideas, suggestions and concerns regarding Hauora Tairawhiti services.

“I want to work with a dynamic, forward thinking and moving health system that sets the standard nationally and works towards an international standard.”

Mrs Johnson can be contacted at kokageorgie@gmail.com or 027 556 9034.

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