Census situation seems a shambles

LETTER

Am I the only one to be less than impressed by the handling of delivery, or rather non-delivery, of our Census documents? And how many other Gisbornites are affected?

Expecting delivery as per TV advertising at the start of last week, I finally decided to contact the Stats NZ people on Friday. On the website was a section to get your codes in the event of non-delivery. Details entered, I pressed the button. Up comes the message: “Expect delivery within one week.” One week? That would be well past Census day.

Better phone them. Look for the number. Cannot see it, but there is a “Help” section. Lots of answers to questions, but no obvious number. Spot one in a question on what to do if I don’t know my gender. (Which seems a bit strange, but maybe I am just old-fashioned).

Try it, and yes, get through. Apparently, having sent my request through, I am going to get a delivery, but there “hasn’t been a response”. The lady did not know what that meant. When? “Don’t know, but if it hasn’t come by the 4th, phone us.”

But that is Sunday, and we get no delivery over the weekend. So I’ll have to wait.

Why does the website not tell you what I had to phone to find out? More to the point, why can I not, in this day and age, have my code sent to me by e-mail? Surely a secure system can be devised.

Now I see in your august columns that Stats NZ admits to some non-delivery due to “flooding and slips caused by Cyclone Gita”, and “the challenges of reaching remote parts of New Zealand”. I didn’t notice too much effect in Gisborne from Gita. As for remote, we live 15km out of Gisborne on SH2. Or is Gisborne classed as remote?

I remain baffled. Do they want me to complete this thing or not? In frustration,

Geoff Cobb

Am I the only one to be less than impressed by the handling of delivery, or rather non-delivery, of our Census documents? And how many other Gisbornites are affected?

Expecting delivery as per TV advertising at the start of last week, I finally decided to contact the Stats NZ people on Friday. On the website was a section to get your codes in the event of non-delivery. Details entered, I pressed the button. Up comes the message: “Expect delivery within one week.” One week? That would be well past Census day.

Better phone them. Look for the number. Cannot see it, but there is a “Help” section. Lots of answers to questions, but no obvious number. Spot one in a question on what to do if I don’t know my gender. (Which seems a bit strange, but maybe I am just old-fashioned).

Try it, and yes, get through. Apparently, having sent my request through, I am going to get a delivery, but there “hasn’t been a response”. The lady did not know what that meant. When? “Don’t know, but if it hasn’t come by the 4th, phone us.”

But that is Sunday, and we get no delivery over the weekend. So I’ll have to wait.

Why does the website not tell you what I had to phone to find out? More to the point, why can I not, in this day and age, have my code sent to me by e-mail? Surely a secure system can be devised.

Now I see in your august columns that Stats NZ admits to some non-delivery due to “flooding and slips caused by Cyclone Gita”, and “the challenges of reaching remote parts of New Zealand”. I didn’t notice too much effect in Gisborne from Gita. As for remote, we live 15km out of Gisborne on SH2. Or is Gisborne classed as remote?

I remain baffled. Do they want me to complete this thing or not? In frustration,

Geoff Cobb

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Graeme Swan - 4 months ago
No one at Ormond has got their census code number yet (6.3.18)

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