Shouldn’t be so difficult

LETTER

I recently moved house and of course had to arrange for the movement of my power supply, phone and internet, and changes to my house and contents insurance.

I have moved seven times in my adult life. I would imagine that this sort of thing is going on all the time and I wonder why it was such a stressful, complicated and lengthy process.

I am fed up to the max with multi-choice phone answering, misleading websites, FAQs, and interminable waiting to speak to a real person — who you fervently hope has a reasonable grip on the English language. Foul-ups are common unfortunately and then it is into the fray again to try to sort it out.

I am the first to admit I am not without fault, but why do we put up with this stuff? If we all complained, something might be done. However we just seem to “soldier on”, after a jolly good moan and a consoling glass or two of red.

As a postscript, the local paper transfer went well, after a mistake by me with dates, as I think a real person was in the mix.

Am I a lone voice crying in the wilderness? Don’t get me started on gentlemen from the sub-continent purporting to be from Microsoft!

Ron Taylor

I recently moved house and of course had to arrange for the movement of my power supply, phone and internet, and changes to my house and contents insurance.

I have moved seven times in my adult life. I would imagine that this sort of thing is going on all the time and I wonder why it was such a stressful, complicated and lengthy process.

I am fed up to the max with multi-choice phone answering, misleading websites, FAQs, and interminable waiting to speak to a real person — who you fervently hope has a reasonable grip on the English language. Foul-ups are common unfortunately and then it is into the fray again to try to sort it out.

I am the first to admit I am not without fault, but why do we put up with this stuff? If we all complained, something might be done. However we just seem to “soldier on”, after a jolly good moan and a consoling glass or two of red.

As a postscript, the local paper transfer went well, after a mistake by me with dates, as I think a real person was in the mix.

Am I a lone voice crying in the wilderness? Don’t get me started on gentlemen from the sub-continent purporting to be from Microsoft!

Ron Taylor

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lloyd gretton - 3 months ago
Amazon founder and CEO Bezos is a visionary for consumer services. Amazon does not compete with other companies by reducing services. Instead its competition is always within the company for improved services. So customers vote for Amazon with their credit cards. The end result is Amazon is the world's biggest wholesale business. Yahoo with the opposite strategy went bust.

Judy Collie, Qld - 3 months ago
Thank you Ron Taylor for making my day when I read your letter. Although at the time all this was taking place I am sure it wasn't funny for you, but to read it and be able to relate to it so well, I was just grateful I am not moving in the near future - well not to my knowledge. And, no you are not a lone voice crying in the wilderness, we all suffer from it, and as for those gentlemen from the sub-continent purporting to be from Microsoft, add to that those same gentlemen who phone to offer you a wonderful deal on solar power! Have a great day Ron, and thanks again for the laugh.

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