Think before you whinge

LETTER

People who work in the public sector see at least 100 customers per day. We smile and try to make everyone’s experience a pleasant one.

Unfortunately, we can’t please all the people all the time.

For some reason our demeanour upsets somebody, so what do they do? They complain to management, who then have a word with us. This leaves you feeling quite emotional . . . where did I go wrong?

We have patient, impatient, nice, grumpy, calm, abusive — all sorts, and we cope.

We never receive the pat on the back, “What a great job you’re doing” . . . we just get smashed by the one out of 100 disgruntled customers.

Please, please, please think before you whinge.

Smiley

People who work in the public sector see at least 100 customers per day. We smile and try to make everyone’s experience a pleasant one.

Unfortunately, we can’t please all the people all the time.

For some reason our demeanour upsets somebody, so what do they do? They complain to management, who then have a word with us. This leaves you feeling quite emotional . . . where did I go wrong?

We have patient, impatient, nice, grumpy, calm, abusive — all sorts, and we cope.

We never receive the pat on the back, “What a great job you’re doing” . . . we just get smashed by the one out of 100 disgruntled customers.

Please, please, please think before you whinge.

Smiley

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Judy Collie - 14 days ago
Smiley your use of the word "whinge" leads me to question your attitude. Some of the people who visit public service offices are under extreme pressure and stress. Some are single parents wondering how they are going to feed and clothe their children, or pay the electricity bill, which in itself is a challenge. You say you see at least 100 clients (they aren't customers) per day. Let us look at say, an 8 hour day, that is 480 minutes and 4.8 minutes average per client. I'd be more than a little cranky if I went into a government office for assistance and found I had 4.8 minutes to state my case, get an answer, or not, and then get sent on my way. I would suggest that you think before making such ridiculous statements. Of course we could then go on to the topic of wages, allowances, overtime and any other payments you pick up, but we won't because I don't have that information. Sorry I can't pat you on the back either for your attitude or you empathy towards people attending your office.

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