Help must be at hand when a call goes out

LETTER

Re: Alarming suicide figure, August 28 story.

A recent experience this week by one of my Gisborne relatives who needed an urgent response for help from the local Psychiatric Assessment Triage Team (PATT), with regards to her mentally unwell son, was met with an inability to take her call and a direction to the son’s counsellor — who happened to be on leave. When a family needs help and there is no response from the emergency psychiatric team that should be easily accessible, it’s a very sad situation.

Short of calling the police, there is often no alternative.

As someone who has personal experience of losing a family member to suicide, help must be at hand when a call goes out, or the opportunity is lost.

Susanne Grigg, Khandallah

Footnote response:

Hauora Tairawhiti expresses regret and apologises that the needs of this family were not met with a satisfactory response from our crisis team. We are continually reviewing our processes to improve service delivery and outcomes to our whanau and community.

We encourage whanau and community to give us feedback on our services and how we can improve. This can be done through our contact form on our website: www.tdh.org.nz

If you are worried about your mental health or someone else’s, the best place to get help is your GP; or to contact our local single point of access to mental health support, Te Kuwatawata (9am-4.30pm) phone number 868 3550; crisis calls and after hours (24/7 service) phone number 0800 243 500.

However, if you or someone else is in danger or endangering others, call police immediately on 111.

Other places where to get help, or if you need to talk to someone else:

• Lifeline: 0800 543 354 (available

24/7)

• Suicide Crisis Helpline: 0508 828

865 (0508 TAUTOKO) (available

24/7)

• Youthline: 0800 376 633

• Need to talk? Free call or text

1737 (available 24/7)

• Kidsline: 0800 543 754 (available

24/7)

• What’s Up: 0800 942 8787 (12pm to 11pm)

• Depression helpline: 0800 111

757 (available 24/7)

• Rainbow Youth: (09) 376 4155

• Samaritans 0800 726 666

• Rural Support Trust: 0800 787

254.

Re: Alarming suicide figure, August 28 story.

A recent experience this week by one of my Gisborne relatives who needed an urgent response for help from the local Psychiatric Assessment Triage Team (PATT), with regards to her mentally unwell son, was met with an inability to take her call and a direction to the son’s counsellor — who happened to be on leave. When a family needs help and there is no response from the emergency psychiatric team that should be easily accessible, it’s a very sad situation.

Short of calling the police, there is often no alternative.

As someone who has personal experience of losing a family member to suicide, help must be at hand when a call goes out, or the opportunity is lost.

Susanne Grigg, Khandallah

Footnote response:

Hauora Tairawhiti expresses regret and apologises that the needs of this family were not met with a satisfactory response from our crisis team. We are continually reviewing our processes to improve service delivery and outcomes to our whanau and community.

We encourage whanau and community to give us feedback on our services and how we can improve. This can be done through our contact form on our website: www.tdh.org.nz

If you are worried about your mental health or someone else’s, the best place to get help is your GP; or to contact our local single point of access to mental health support, Te Kuwatawata (9am-4.30pm) phone number 868 3550; crisis calls and after hours (24/7 service) phone number 0800 243 500.

However, if you or someone else is in danger or endangering others, call police immediately on 111.

Other places where to get help, or if you need to talk to someone else:

• Lifeline: 0800 543 354 (available

24/7)

• Suicide Crisis Helpline: 0508 828

865 (0508 TAUTOKO) (available

24/7)

• Youthline: 0800 376 633

• Need to talk? Free call or text

1737 (available 24/7)

• Kidsline: 0800 543 754 (available

24/7)

• What’s Up: 0800 942 8787 (12pm to 11pm)

• Depression helpline: 0800 111

757 (available 24/7)

• Rainbow Youth: (09) 376 4155

• Samaritans 0800 726 666

• Rural Support Trust: 0800 787

254.

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