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© 2024 The Gisborne Herald
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Kiwa Pools staff in Gisborne receive de-escalation training after abuse

3 min read

A council briefing document on the first five months of operation of Kiwa Pools revealed the abuse staff have faced and the steps the council had taken to keep its staff safe. Photo / Liam Clayton

by Neil Reid

Staff at Gisborne’s Kiwa Pools have undergone “de-escalation” crisis training after being targeted by abusive behaviour from members of the public.

The $46 million Gisborne District Council-owned pools opened to the public in September.

While the facility has been hugely welcomed by the local community, some of its 55 staff have received concerning abusive behaviour while on ...

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